Hi Andrew, I recently upgraded our Service desk to SP3. I must say that upgrade was smooth.. no problems faced. On the contrary it solved one of the key issue we had faced. We recently started using SLM and registered users as the receipients.After this users were not able to create new service calls throguh Service Pages. I later found that this is a bug which could be fixed only by SP3. Hence planned the upgrade..
So if your environment uses SLM.. SP3 indeed is the only option. Even otherwise I see only pros and no cons of upgrading.
This is the first patch we successfully applied without massive catastrophic consequence... so its got that going for it I guess. It also seems to have finally fixed our severe license duplication issue.
Now here's something I've been meaning to ask my fellow OVSD 5.1 victims. I could swear up and down pre-SP3 we had a space on the Incident screen that stored relationships to Service Calls. I know I've used this on two Incidents in particular. Post Sp3 theres a field called "Service Event" which I'm not sure is the same thing. Whether or not its the same thing, those relationships are nowhere to be found, and HP's convinced I'm on crack.