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2 Tickets with the same Ticket ID?

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Kauer
Super Collector

2 Tickets with the same Ticket ID?

We work with HP ServiceDesk 4.5 SP22.
We have at times 2 Tickets with the same Ticket ID in the Database!
Is anyone know why or how I fix this bug?

Thanks for your help

Karin
2 REPLIES
George M. Meneg
Honored Contributor

Re: 2 Tickets with the same Ticket ID?

Hello,

Somebody was messing with IFC_SEQUENSES.
menes fhtagn
Pablo L.
Occasional Contributor

Re: 2 Tickets with the same Ticket ID?

Was Your DB restored last time? Maybe backup was done with working clients and ifc_sequence had not proper value for next Servicecall ID.
//Add this to "OnDomLoad" event