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I'd like to be able to set the Requested Asset Model field based on a device recorded against a Support Request. Scenario - we have a broken laptop and want to replace this with another device automatically. The user chooses the device affected when...
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Is it possible to use a reservation against a “Parent” asset model, rather than using a specific model For instance, I can only get the reservation to work if I have the Offered Asset Model set to a specific model – ie Latitude E5470, But we have ove...
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I posted about this a few weeks ago. I thought I had it figured out, but my idea didn't work. So, i'm here to humbly ask the experts how they would create a rule that would send a notification if a request has not been updated for 30 days? Where woul...
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Original author:
I'd like to be able to set the Requested Asset Model field based on a device recorded against a Support Request. Scenario - we have a broken laptop and want to replace this with another device automatically. The user chooses the device affected when...
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I’m looking to give one of my users to export the list of offerings we currently have to excel. I do not want to give him admin rights, just read and export rights for the Service Catalog\Offerings page. I have added the Offerings record type to his...
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I'm creating a template that I would like to include the comment left by the approver when they deny a request. I've tried using ${:entity.TaskPlanForApprove.ApprovalDisplayComment.Label}, but it doesn't just provide the comment, it says, 'Approval:...
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We are pleased to provide the IT Service Management Automation Practitioner Forum (ITSMA PF), previously the Service Anywhere PF, providing implementers with the opportunity to regularly exchange information on technical topics with HPE, partners, an...
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There is a newer version of this guide, please see Service Anywhere Implementation Guides - August 2016 ---------- Hi everyone, We are pleased to release the next version of the Getting Started with Service Anywhere guide. This guide is a great resou...
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Step one: Step two: Dashboard Result: Enjoy ;-)
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