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My customer would like an option that when a user requests a new laptop etc, that they are able to record on the request their current device and then for that to be automatically updated in the CMDB, removing them from the owner field on the device,...
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Hi, I'm trying to create a business rule in Service Anywhere to execute a ReST call. I have configured the OPB agent, the Endpoint and added credentials with the appropriate rights. I've configured the automated task as follows: Execute REST call run...
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I'd like to include a link to a document located in a shared network folder. When I click on the link from the ESS portal, nothing happens. When I right click on the link an open it a new window, an 'about:blank' page comes up and nothing appears. Wh...
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I'm attempting to push firewall devices discovered in uCMDB to SAW. I've created a new TQL in uCMDB as well as the XML configuration file. Everything runs successfully in uCMDB but the integration fails in SAW with this error: EMS 203 There aren't an...
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I attempted to find an explanation of these fields using the SAW Help but there doesn't seem to be any. I don't understand how the popularity of an offering is determined and the number of requests doesn't seem to show the true number of requests tha...
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Hello I would like to give people who have the Service Request Co-Ordinator and/or Catalogue Administrator profile the ability to choose from the list of available SLAs to the appropriate field on an offering without having to get someone such as the...
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We are pleased to announce the Service Anywhere Practitioner Forum, providing implementers with the opportunity to regularly exchange information on technical topics with HPE, partners, and customers. This biweekly discussion ( Wednesdays at 8:00am P...
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There is a newer version of this guide, please see Service Anywhere Implementation Guides - August 2016 ---------- Hi everyone, We are pleased to release the next version of the Getting Started with Service Anywhere guide. This guide is a great resou...
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Step one: Step two: Dashboard Result: Enjoy ;-)
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//Add this to "OnDomLoad" event