Service Anywhere: Q&A
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Service Desk to SAW migration toolkit availability

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Susan Hawkins
Micro Focus Expert

Service Desk to SAW migration toolkit availability

In earlier versions of SAW, there was a CIT toolkit for migrating data from a ServiceDesk System to SAW.  Does this still exist for SAW3?  If not, please advise if there is any specific recommendation for importing SD data to SAW.

2 REPLIES
Farani
New Member.

Re: Service Desk to SAW migration toolkit availability

Hi,

I would like to know where can I find such a document ?

I would like to know the best practices to begin with SAW. A kind of "SAW for dummy's". Il need to import some datas shuch as categories, group, SLA & SLT and so on. In wich order should i do this?

Thank you for yours awnser.

Regards

 

Brindusa Kevorkian
Acclaimed Contributor.

Re: Service Desk to SAW migration toolkit availability

Hello,

 

The information can be found in the Help Center under

https://saw.saas.hp.com/help/en/full/ServiceAnywhere.htm#Platform/plfrmImportData.htm

 

Best regards,

Brindusa