Service Anywhere: Q&A
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Is there a way to hide the attachment section for a certain module?

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Aaron_Corneliso
Respected Contributor.

Is there a way to hide the attachment section for a certain module?

I wanting to know if there is a way to hide the attachment section for Requests?  I see that you can add a business rule to hide the attachment field, but the system just seems to ignore that rule and the attachment section is visible when a request ticket is displayed.

3 REPLIES
MICHAEL HURST
Respected Contributor.

Re: Is there a way to hide the attachment section for a certain module?

Hi

You can hide attachments for each offering - its a tick box on the general TAB called Hide attachment in Self-service portal.

Thanks

Aaron_Corneliso
Respected Contributor.

Re: Is there a way to hide the attachment section for a certain module?

Thanks for the update, but was needing to hide it globally from Self Service as well as the agent view.

MICHAEL HURST
Respected Contributor.

Re: Is there a way to hide the attachment section for a certain module?

Hi 

 

I don't think this is possible.

You could do a mass update of all your offerings to tick this box so this would save you time.

You could then add a rule to set this field to true when creating an offering so all future offerings would never show attachments in the self service portal

Thanks