The first upgrade of an SA Core to SA 10.0 from a previous version must be performed by HP Professional Services or an HP certified consultant unless your core matches one of the SA Core configurations supported for customer upgrade described in Chapter 2: SA Core Configurations in the SA Standard/Advanced Installation Guide. After the core has been upgraded to SA 10.0, HP supports customer-performed upgrades to SA 10.x or later as long as your core configuration is one of the supported configurations. All other core configurations will continue to require the services of HP Professional Services.
Ed Molina HP Cloud Solution Support Engineer
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