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RILOE - ML570 G2, no video on monitor depending on where I plug it in

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Pat DiPersia_1
Occasional Contributor

RILOE - ML570 G2, no video on monitor depending on where I plug it in

We just installed RILOE cards on 3 ML570 G2s. I plugged the monitor into the RILOE card as the documentation states. When I do this, I get no video in the remote console.

For testing, we move the monitor back to the motherboard and we then got video on the remote console, but lost it at the monitor.

We need video on both the remote console and the monitor. We've done this with RILOE boards in other servers, but not the 570.

We loaded the latest firmware on the card (And bios as well), did a factory reset on the card, etc. Not a firewall problem as the video does work depending on where we plug it in and the behavior is the same on the LAN as well.

Thoughts? All 3 are acting the same way.
11 REPLIES

Re: RILOE - ML570 G2, no video on monitor depending on where I plug it in

Based on the RILOE-II slot matrix,RILOE-II card need to be plugged-into
PCI slot 6 for ML 370 G2 Machine.
Have you plugged the RILOE-II card into PCI slot 6 ?

Pat DiPersia_1
Occasional Contributor

Re: RILOE - ML570 G2, no video on monitor depending on where I plug it in

Yup. It's really the only slot that's close enough for the ribbon cable to reach the motherboard.

Re: RILOE - ML570 G2, no video on monitor depending on where I plug it in

Please let me know the size of the RAM which is present on the system and RILOE-II firmware version.

Re: RILOE - ML570 G2, no video on monitor depending on where I plug it in

Hi,

to correct a few things:
M.S.: Pat has an ML570 G2, you are referring to an ML370 G2.
And are we sure it's a RILOE-II card? It could be the RILOE-I. I've attached a picture of the back of the cards, showing the differences. Pat, can you confirm which RILOE card you have? According to the support matrix, the ML570G2 is not supported by the RILOE-I.

http://h18013.www1.hp.com/products/servers/management/riloe2/server-slot-matrix.html?jumpid=reg_R1002_USEN

And you need to use slot 7 in an ML570 G2

Also, although the matrix does not say you need to do it, have you tried disabling onboard video for the server, using the DIP-switches? You had to do this for ML330 and ML350, but I don't think this is necessary for the ML570G2, as it does not have a server-feature board.

Regards,
Stephen

Re: RILOE - ML570 G2, no video on monitor depending on where I plug it in

Sorry for the typo and misinterpretation.
Just to clarify things here
ML 570G2 supports RILOE-II.
PCI slot number is slot 7.

CURRENT SCENARIO
RILOE-1 card is being used with ML570G2.?

MY INPUT
RILOE-1 card is not supported on ML570G2

Pat : Do you have RILOE-1 card or RILOE-II card ?
Pat DiPersia_1
Occasional Contributor

Re: RILOE - ML570 G2, no video on monitor depending on where I plug it in

Definitely a II card. Definitely the further-most slot. 4 gigs of memory, latest firmware on the card.

We have not tried disabling the onboard video since it didn't say to in the matrix for the 570. Next time we get an outage, we'll try that. Any other thoughts?

Re: RILOE - ML570 G2, no video on monitor depending on where I plug it in

As a cross check we have verified this in the following configuration on ML570G2 for
RILOE-II firmware version 1.21 ,1.20 and 1.16.

RAM: 3.5 GB
Processors : 4

We have been to get video on both monitor and remote console.
Looks like there is somekind of a hardware issue which may be causing this problem.This problem may not be related to RAM or Processors Configuration.



Pat DiPersia_1
Occasional Contributor

Re: RILOE - ML570 G2, no video on monitor depending on where I plug it in

Just curious - where's the monitor plugged into? Any chance of testing this on a KVM?
Solution

Re: RILOE - ML570 G2, no video on monitor depending on where I plug it in

Pat : Need the following additional info
1.WITH Video connector plugged into RILOE-II
VGA

Questions
1.Is the video missing on both the remote
console and Monitor ?
OR
2.Is the video missing only on the monitor
side and you are getting the video on
the remote console side ?
or vice-versa

3.Please send me the snapshot of the
RILOE-II event log when this problem
happens.


Click on "Remote Insight event log" tab
in RILOE-II browser Interface and send
the snapshot.

2.WITH Video connector plugged into
Motherboard VGA.
Questions
1.Is the video missing on both the remote
console and Monitor ?
OR
2.Is the video missing only on the monitor
side and you are getting the video on
the remote console side ?
or vice-versa





Re: RILOE - ML570 G2, no video on monitor depending on where I plug it in

Just want to add,

Normal behaviour
Need to connect Monitor video cable to
RILOE-II VGA.That's how we have tested.


Pat DiPersia_1
Occasional Contributor

Re: RILOE - ML570 G2, no video on monitor depending on where I plug it in

We have a winner. Starting digging into the logs and I missed an error. It was trying to do pass-thru for RDP and that was causing problems. Turned that back off and all is well.

Thanks for pointing me in the right direction. Much easier than working with HP and having them tell me it's not possible to have video in both places at once.
//Add this to "OnDomLoad" event