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Reinstalling Mercury Quality Center gives error

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kevind1234
Respected Contributor.

Reinstalling Mercury Quality Center gives error

I am trying to re-instal Mercury Quality Center 9.0 but gets an error each time. See error message attached.
6 REPLIES
john scarpino
Acclaimed Contributor.

Re: Reinstalling Mercury Quality Center gives error

Hi Kevin,

Before trying to install please execute the Quality Center upgrade assessment tool. You can find it here - http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1279732428274+28353475&threadId=1409735

I hope this helps.
John Scarpino
kevind1234
Respected Contributor.

Re: Reinstalling Mercury Quality Center gives error

I am not doing an upgrade, I have uninstalled QC and trying to re-install.
john scarpino
Acclaimed Contributor.

Re: Reinstalling Mercury Quality Center gives error

How is the server configured with the database? Did you try a simple reboot?
john scarpino
Acclaimed Contributor.

Re: Reinstalling Mercury Quality Center gives error

Kevin - Do you have the correct access to install on that server. You need to be a administrator.

john scarpino
Acclaimed Contributor.

Re: Reinstalling Mercury Quality Center gives error

Though you login as sa user you still need admin acess. If not then you have to install the the data schema manually in the SQL server.

I hope this helps.
John
kevind1234
Respected Contributor.

Re: Reinstalling Mercury Quality Center gives error

Do you mean the user that's logged on to server should be in the local administrator group and not just a domain administrator?