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we do not get description when we checks the dashboard on the PPM

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Pachi
Collector

we do not get description when we checks the dashboard on the PPM

Hi All,

 

Another issue , we do not get description when we checks the dashboard  on the PPM (screenshot attached) only for project details request type,Please advice.

 

Regards,

Pachi

Regards,
Pachi
6 REPLIES
SureshR
Regular Collector

Re: we do not get description when we checks the dashboard on the PPM

Hi Pachi,

 

Can u execute below query and check the description field for errored requests:

 

select * from kcrt_requests where request_type_id = <ID for project details request type>

 

Cheers!

Pachi
Collector

Re: we do not get description when we checks the dashboard on the PPM

Hi,

 

There is no error message,

 

We are getting the description in dashboard for other request types,its only for Project details request type, its not reflecting.

 

Can anybody please help me on this on Priority.

Regards,
Pachi
Pachi
Collector

Re: we do not get description when we checks the dashboard on the PPM

An other input,

 

In other request types the dashboard is pulling the information from Title field, but in Project details request type, there is no such field?

Regards,
Pachi
AlexSavencu
Honored Contributor

Re: we do not get description when we checks the dashboard on the PPM

Hi,

 

the purpose of the SQL was not to show any error, but rather to see the description field contents. :)

 

the description is not seen for the "Project Details" RT because most probably you are not using the default field - did you customize the RT to include the Title field?

 

cheers

alex


--remember to kudos people who helped solve your problem
SureshR
Regular Collector

Re: we do not get description when we checks the dashboard on the PPM

Yeah Alex.. :)

 

The description field is showing blank while searching;........ because the DESCRIPTION field of KCRT_REQUESTS table is blank for those Requests.

AlexSavencu
Honored Contributor

Re: we do not get description when we checks the dashboard on the PPM

Kudo? :)

We usually create a field change rule to overcome this issue.

Cheers
Alex

--remember to kudos people who helped solve your problem
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