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v 9.12 How do I send a notification to Contact_ids

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kwood55
Frequent Visitor

v 9.12 How do I send a notification to Contact_ids

- Request allows a PPM user to multiselect from Contacts.

- The Contacts are not PPM users and never will be.

- All I have is #@# separted Contact_Ids

- Workflow notifications only allow User Ids.

 

How can I send a Notification to multiple Contacts ?

3 REPLIES
Mahen M
Honored Contributor

Re: v 9.12 How do I send a notification to Contact_ids

What do you mean by contact ID's? Those are email id's?

 

I hope you can send email based on 'Email ID's'. You can user user defined tokens.

 

Please advice if I am not clear.


Regards,
Mahendran M
kwood55
Frequent Visitor

Re: v 9.12 How do I send a notification to Contact_ids

PPM table kcrt_contacts

 

HP Demand Management Config Guide.pdf section 8 Configuring Contacts, but my contacts do not have user_ids.

They are not PPM users.

kwood55
Frequent Visitor

Re: v 9.12 How do I send a notification to Contact_ids

I think I got this to work.

 

Modified Validation for multiselect field. Made the irst column header is email address.

Thus multiselects will have parameter as emailaddr1#@#emailaddr2#@#..., dont care about VP

 

In the workflow I used used defined token and email address.

 

Email engine had no problem parsing the #@#. I thought it would not, but looks like it did.

//Add this to "OnDomLoad" event