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"Export to PDF" function returns an error page: itg/error/HTTP_BAD_GATEWAY.html.var

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Aussie_Fred
Occasional Advisor

"Export to PDF" function returns an error page: itg/error/HTTP_BAD_GATEWAY.html.var

hi team,

We are facing an interesting challenge when using the Export to PDF function against project overview page or dashboards.

Application: HP PPM 9.22

Platform: Linux Red Hat

Randomly, when trying to generate a PDF from an Overview or dashboard page, we get the following error page:

URL: http://[domain]/itg/error/HTTP_BAD_GATEWAY.html.var

body: 

The page you requested does not seem to exist. There are some common reasons you might get this error.If you typed the URL directly into the address field it is easy to mistype a page name or path. Please quickly verify you typed in the address you intended.Sometimes when you follow a URL from an email, the mail reader has accidentally broken up the URL into pieces. This means the browser has not received the full URL. An easy way to fix this is to select the full URL in the email, copy it, and paste it into the browser address field.If neither of these situations has occurred, please take note of the page URL and notify your Administrator that you received a HTTP 404 error. It could be the result of a problem with the configuration.

Some project pages or dashboards will work just fine but if we try again a few minutes later, we might get the error page. The problem is reproducable but it is not consistent.

Have you ever eperienced such issue?

Could it be related more to the Tomcat / Apache config rather than the HP PPM application itself ?

Many thanks for your feedback, Fred

//Add this to "OnDomLoad" event