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ppm send notification email in each hour

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riznad
Super Contributor.

ppm send notification email in each hour

Hello;

I created a reminder email notification on timesheetpolicies.  When notification day comes, ppm sends email in each hour. 24 notification are sent to each user on friday.

How can I resolve this. Is there any idea?

10 REPLIES
cotocald
Respected Contributor.

Re: ppm send notification email in each hour

Have you tried cleaning the server cache? I have seen notification issues caused by cache problems...

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Oscar_Pereira
Honored Contributor.

Re: ppm send notification email in each hour

The TMG_DATE_NOTIFICATION_INTERVAL server configuration parameter controls the day’s interval for timesheet notifications. The default value is 120 (in minutes) for that reason you are getting notifications every two hours.

So, for a notification per day please set up: com.kintana.core.server.TMG_DATE_NOTIFICATION_INTERVAL= 1440 on the server.conf file

That value is in minutes, so for example for a notification each 2 day you can set up: com.kintana.core.server.TMG_DATE_NOTIFICATION_INTERVAL= 2880

Steps:

1. Stop PPM.
2. Add the following line to the server.conf file
com.kintana.core.server.TMG_DATE_NOTIFICATION_INTERVAL= 1440
3. From the command prompt under PPM_HOME/bin directory run:
sh kUpdateHtml.sh

4.Start the PPM

 

 

Regards

Oscar Pereira

Cords
Valued Contributor.

Re: ppm send notification email in each hour

Try to restart notification services.

 

1.) Login to PPM as administrator

2.) Click Open -> Administration -> Schedule Services

3.) Disable and Enable Notification Clean up Services and Notification Services

4.) Click Save 

 

 

 

 

 

 

Cris

riznad
Super Contributor.

Re: ppm send notification email in each hour

Thanks for your replies.

I cleared pending notifications by runing

update knta_notif_txn_parents set notification_sent_flag='Y'
where notification_sent_flag='N'

 

But reminders are sent each hour again.

 

The solution is changing

 

com.kintana.core.server.TMG_DATE_NOTIFICATION_INTERVAL=

 

parameter because this parameter creates new inserts to knta_notif_txn_parents table.

 

Thanks for your help.

Oscar_Pereira
Honored Contributor.

Re: ppm send notification email in each hour

Thanks for the update !  could you please set this thread as resolved ?  

 

Regards

Oscar P

riznad
Super Contributor.

Re: ppm send notification email in each hour

There isn't such parameter

com.kintana.core.server.TMG_DATE_NOTIFICATION_INTERVAL

on server.conf file in PPM 8.4

 

I also looked at

View Services Audit Page

and

Schedule Services

pages on admin account

I could not find any related name with com.kintana.core.server.TMG_DATE_NOTIFICATION_INTERVAL

 

Shall I add such parameter on server.conf?

Or is there any parameter on admin panel?

 

Kind regards

Oscar_Pereira
Honored Contributor.

Re: ppm send notification email in each hour

 

Hi,

 

You are correct,

 

Looking at the What’s New Guide

It says that this parameter was deprecated for PPM 8

 

The TMG_DATE_NOTIFICATION_INTERVAL was a valid solution prior to PPM 8 upgrade…

 

Please try with changing the Interval for the "Time Sheet Notifications" service under:

 

Open / Administration / Schedule services

 

Does that work?

 

Regards

Oscar Pereira

riznad
Super Contributor.

Re: ppm send notification email in each hour

Hi;

What are other operations affected by "Time Sheet Notifications" scheduled services?

Such as, resource request from a pool manager or a task runing late?

Kind regards

Oscar_Pereira
Honored Contributor.

Re: ppm send notification email in each hour

Only notifications related to timesheets

 

Resource Management (Resource pools and Staffing profiles) uses a different notification process. So this is not affected

 

Also workplan tasks, is not affected by tm notification service.

 

Regards

Oscar P

riznad
Super Contributor.

Re: ppm send notification email in each hour

Time Sheet Notifications Enabled Every 24 hours TFKB_PPM_PROD 05.Eki.2012 03:00:10 EEST 06.Eki.2012 03:00:00 EEST

 

How can I change run time of this service? It is currently 03:00 as seen.

I want to run it at 17:00