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ppm 9.14 could not send email

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Jerwi
Regular Collector

ppm 9.14 could not send email

Dear All,

 

We faced problem with our PPM 9.14 that the PPM 9.14 could not send email since two weeks ago.

we already did some of workarounds bellow but the problem still exist :

 

1. Restart PPM Notification service by kRunServiceManager.sh command

2. Successfull telnet from PPM server to smtp mail server

3. Successfull testing send email used command from PPM server to smtp mail server.

4. Disable and enable Scheduled notification service from administration console

5. Check server.conf file and no configuration change in server.conf file for smtp configuration

 

anyone can help us ?

 

Many thanks for your replied.

 

Regards,

Jermias

1 REPLY
Celil
Esteemed Contributor

Re: ppm 9.14 could not send email

Hi Jermias,

Did you check table which store notifications that didn't send to check is there any notification record that didn't sent ?
Celil

IT Governance Professional
& PPM Solution Architect
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