ksc_store or workflow auto execution step intermittent failure
We have auto executed workflow steps that update counters and record actual turnover dates in our workflows. This works great 99+% of the time, but sometimes, even though the step completes successfully and no issues are in the logs, the new values are not stored in the request details fields.
I know that there is nothing functionally wrong with the ksc_store and other commands in the workflow’s step execution (since it is working 99+% of the time) and the information can’t be overridden, since they are view only fields. Any idea what the problem could be? I’m at a loss. We are running 9.14 SP7
Re: ksc_store or workflow auto execution step intermittent failure
have you checked in the DB after running the ksc_store to see if the parameter was actually changed in the DB?
I had an issue that one of the functions would update the request but I was unable to see it until 10 - 15 minutes later because the LAST_UPDATED_DATE was not being changed until 10 - 15 minutes later.