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kcrt_request_util.move_request_workflow: Result step is an Execution - Execution does not fire

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bcramer
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kcrt_request_util.move_request_workflow: Result step is an Execution - Execution does not fire

Greetings,

 

We have successfully used kcrt_request_util.move_request_workflow procedure a lot, without any issue.

 

However, we have recently had to use it to move a request where the result step is an execution. The request moves to the execution step without error, however the execution step never triggers. The request simply sits there, forever.

 

The execution step it's landing on is set to execute immediately and perform some special commands.

 

We've even tried setting a step timeout, and even that doesn't work, because the Worklow Timeout Reaper service excludes steps that are 'IN_PROGRESS'.

 

If we progress the request normally, through the front-end the execution is successful and request moves on.

 

Has anyone else encountered a similar issue and if so, how did you resolve it?

 

Thank you!

 

Brandon