The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday noon (PST)
The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday noon (PST)
Project and Portfolio Management Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

fail error when create a project

Highlighted
sevcan
Collector

fail error when create a project

Hi all,

 

I got error when creating a project for only one user. This project manager has replace another person so he has taken over his projects. When a ne project has been created from a request there is nothing wrong. But, when ongoing requests' project manager has been updateed by him, it gave error on the project creation. Logs are like below.

 

Execution log,

 

 

Running command: com.kintana.core.server.execution.CreateProject  -projectName "6757 kısa mesaj numarası" -projectTypeName "Çalışma" -startDate "32845" -endDate "32857" -projectManager "104860" -region "100341" -requestID 110190 -userID 104860 -userName "vb25827"
Configuring connection...
Ready to create project from Project Type: Çalışma
An unknown error has occurred. For more information, please contact your PPM administrator and provide the following GUID number:
GUID=A37E4CA9-8F12-902D-F4C7-DA20A2CC5834 An unknown error has occurred. For more information, please contact your PPM administrator and provide the following GUID number:
GUID=60C3E59A-7435-792A-4C45-7ECED9DA721E
GUID=3510A96E-58B9-C8B5-53E5-415BA757BD8D

Server log

 

An unknown error has occurred. For more information, please contact your PPM administrator and provide the following GUID number:
GUID=A37E4CA9-8F12-902D-F4C7-DA20A2CC5834
 at com.kintana.crt.util.PMRequestUtils.create(PMRequestUtils.java:388)
 at com.mercury.itg.util.integration.RequestUtils.createRequest(RequestUtils.java:186)
 at com.mercury.itg.util.integration.ProjectUtils.createProject(ProjectUtils.java:255)
 at com.mercury.itg.util.integration.ProjectUtils.createProject(ProjectUtils.java:114)
 at com.kintana.core.server.execution.CreateProject.createProject(CreateProject.java:143)
 at com.kintana.core.server.execution.CreateProject.execute(CreateProject.java:220)
 at com.kintana.core.server.execution.CommandExecutionAgent.doExecuteCommands(CommandExecutionAgent.java:826)
 at com.kintana.core.server.execution.CommandExecutionAgent.executeCommands(CommandExecutionAgent.java:713)
 at com.kintana.core.server.execution.BaseExecutionManager.executeBatchForRegularExecution(BaseExecutionManager.java:1162)
 at com.kintana.core.server.execution.BaseExecutionManager.executeBatch(BaseExecutionManager.java:1093)
 at com.kintana.core.server.execution.BaseExecutionManager.run(BaseExecutionManager.java:841)
Caused by: An unknown error has occurred. For more information, please contact your PPM administrator and provide the following GUID number:
GUID=60C3E59A-7435-792A-4C45-7ECED9DA721E
GUID=3510A96E-58B9-C8B5-53E5-415BA757BD8D
 at com.kintana.crt.util.PMRequestUtils.save(PMRequestUtils.java:695)
 at com.kintana.crt.util.PMRequestUtils.create(PMRequestUtils.java:385)

 

 

Thanks in Advance,

 

Sev

3 REPLIES
Oscar_Pereira
Frequent Visitor

Re: fail error when create a project

Hello Sev,

 

Can you verify which project manager shows for the existing request ?

 

SELECT FG.PRJ_PROJECT_MANAGER_USER_ID, fg.prj_project_manager_username from kcrt_fg_pfm_project fg where fg.request_id =xxxxx;

 

Does it show the new project manager ?

 

How did you add the new project manager, was it from the GUI  ?

 

Regards

Oscar Pereira

jsalass
Frequent Visitor

Re: fail error when create a project

Hi Sev,

 

Did you try clearing the PPM server cache by using the "kRunCacheManager.sh A" command? Try running this from the PPM_HOME/bin folder in all your PPM physical servers.

 

Then, does the request (proposal) have a Financial summary attached? Please check if the new project manager has financial management access grants and also if he can access the financial summary of the ongoing request.

 

Hope this helps!

 

Regards,

Jonathan

d4y4n4
Frequent Visitor

Re: fail error when create a project

Please upload the server log file, so we can see if there are more information there.

Also if you try to create the same project from the GUI, are you getting any error?

Also check this defect http://support.openview.hp.com/selfsolve/document/FID/DOCUMENTUM_QCCR1L24922


Regards,
Dayana Campos
//Add this to "OnDomLoad" event