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catastrophic failure when coming from defects module to test plan module

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Suleena Sharma
Outstanding Contributor.

catastrophic failure when coming from defects module to test plan module


Has anyone seen this error . We have QC 10.0 and this is what happens. Select a defect and then go to linked entities . Select the test case and go to the test lab . Then select the test instance and go to test plan module . So far good. You are at the test case in the test plan module . Now if you select design steps, it gives me an access error , which then causes a catastrophic failure altogether .
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shiv_p
Acclaimed Contributor.
Solution

Re: catastrophic failure when coming from defects module to test plan module

This error is generic and is due to IE & QC conflict.

You need to use the supported IE version and avaoid using any tool bars like msn, google etc in IE..

I suggest you better use QC explorer to avoid such conflicts.

You can find similar issues resolved then QC accessed via explorer.

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1383338
Suleena Sharma
Outstanding Contributor.

Re: catastrophic failure when coming from defects module to test plan module


Thanks I'll try that