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You dont have access error

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sevcan
Collector

You dont have access error

Hey all,

 

There are a couple users they approve a step of a request. THey have view and edit request access grant. But, even thouhg they have those grants when they try to open the request they got below error.

 

You do not have access to Request 113379. (KCRT-40087)

Why this happening? Is there smt can I do?

 

Thanks,

Sev

2 REPLIES
knsub
Member

Re: You dont have access error

 

Hello Sevcan,

 

Create a  security group and add all these users into it.

Open the Request Type of this particular request and add the security group under "User Access" tab.

 

Hope this helps.

 

Thanks,

Subash

 

sevcan
Collector
Solution

Re: You dont have access error

They were already in a securtiy group and the security group was added to the user access tab. But, the thing is somebody diasbled that securtiy group. So, when I enabled it. THey have no problem.

Thanks,
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