i have a workflow that will not move its request to the next step. when i pull a graphical view of the workflow, the step it is stuck on is yellow, and reads "Eligible" but it never completes the step.
If this is a decision step , please check the security of that step.
If the security is user-defined token based , then : 1> Check that the token has correct value.
2> Check that the correct "security Type" is selected , which matches with the value of the token (few times I have made a mistake of selecting userid , when the value stored in the token was username).
If this is an execution step then : 1> Check the step source , if it is set to manual and who is eligible to act upon it.
2> Check the transaction details for any possible error at this step.
did you do some changes to the validation of the workflow step? If you changed some hidden value of the workflow step validation and you use this as a transition in the workflow, you have to reselect the result value of the transition. This is because on clicking an action in request PPM matches the hidden value of the validation against the transitions. If you changed it after drawing the transition in workflow, PPM can't match it.