Project and Portfolio Management Practitioners Forum
cancel

Workbench lauch issue in Firefox

SOLVED
Go to solution
Highlighted
Raj Ghimire
Outstanding Contributor.

Workbench lauch issue in Firefox

After we upgraded to 7.5, we are unable to launch Workbench in Firefox using normal Open Workbench feature. It works when we try open from desktop but when tryign to launch using normal feature in Firefox, it aks us to download plugin but even afer you download and install it keeps asking to download it agian and again.
Any one has any ideas ?
No such issues in IE though.
-Raj
3 REPLIES
Jim Esler
Acclaimed Contributor.
Solution

Re: Workbench lauch issue in Firefox

When we see this error, we usually have to delete all instances of Java and let the Open Workbench feature reload and configure it the way it wants it.
Raj Ghimire
Outstanding Contributor.

Re: Workbench lauch issue in Firefox

Tried that already but didnot help.
I am workign with HP Support on this issue too and they are saying that after 7.5 sp6 , supoprt is limited for Firefox and 1.6.0_07, it only works for Firefox 2.0.X or 3.5 without any other possibility. But it is not workign for us even using those two versions :-(
-Raj
Raj Ghimire
Outstanding Contributor.

Re: Workbench lauch issue in Firefox

We were finally able to resolve this. Had to take a little help from our Desktop Support Teams though :-)
As Jim Suggested, we first uninstalled All JREs. Disabling was not enough as Firefox always tries to use the latest one.
We also removed existing FireFox. Then we had a fresh intall of JRE 1.6_07 directly from Sun and a Fresh install of FrieFox 3.5 again.
Thanks everyone.
-Raj