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Workbench doesn't launch after upgrade to PPM 8.00

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roxor
Member

Workbench doesn't launch after upgrade to PPM 8.00

Hello,

We can't launch workbench after upgrade to version 8.00. Please find an attachment with print screen where we stuck.

Situation is:
- we have upgraded PPM 7.5 SP7 to PPM 8.00 without SP.
- PPM is running on remote server with Windows server 2008
- Java 1.6.0_22
- workbench was in the past accessible only from server and we weren't using "Open workbench on desktop". Now after upgrade it is not working.

We have also searched here in HP forum. There were some recommendations but nothing was working for us:
- We have deleted temporary internet files from Java in control panel.
- We have checked Base_Url but no success


Maybe we should try to install SP2?

I will appreciate any suggestions or recommendation.
Thank you very much.
5 REPLIES
Surendra Poosar
Frequent Visitor

Re: Workbench doesn't launch after upgrade to PPM 8.00

Hello,

What is the value for rhe following parameter?

com.kintana.core.server.JAVA_PLUGIN_VERSION

Also Open IE -> Tools -> Advanced -> what is the JRE version specified?

You may need to reinstall the latest JRE and then try to reopen the WB.

Thanks
Surendra
roxor
Member

Re: Workbench doesn't launch after upgrade to PPM 8.00

Hello, thanks for your reply.

In server.conf I have this:
com.kintana.core.server.WORKBENCH_JAVA_PLUGIN_VERSION=1.6.0_22

Java in IE is OK, it is enabled for all sites.

But now I have found an error which is related to my workbench issue:

Java Plug-in 1.6.0_22
Using JRE version 1.6.0_22-b04 Java HotSpot(TM) Client VM
User home directory = C:\Users\ppmadmin
----------------------------------------------------
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to
----------------------------------------------------


java.lang.RuntimeException: Failed to load the configuration for LanguageCode
at com.kintana.core.gui.LogonApplet.setLocale(LogonApplet.java:553)
at com.kintana.core.gui.WorkbenchApplet.init(WorkbenchApplet.java:95)
at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.RuntimeException: Failed to load the configuration for LanguageCode
at com.kintana.core.gui.LogonApplet.setLocale(LogonApplet.java:550)
... 3 more
Exception: java.lang.RuntimeException: Failed to load the configuration for LanguageCode


Maybe it is something with lagnguage...
GMohanty
Super Collector

Re: Workbench doesn't launch after upgrade to PPM 8.00

Hi,

Are you using RMIS?

If yes then:
For an secure RMI connection, the prefix rmis:// is needed
When running Workbench as an Application, in a normal RMI Workbench connection, the last line of the batch script is the following:

java com.kintana.core.gui.LogonApplet hostname:port/KintanaServer

For an secure RMI connection, the prefix rmis:// is needed:

java com.kintana.core.gui.LogonApplet rmis://hostname:port/KintanaServer

To obtain the full instructions on how to run the PPMC workbench as an application, please refer to the System Administration guide
sirib9
Regular Collector

Re: Workbench doesn't launch after upgrade to PPM 8.00

Hi,

We use to get same error in version 8.0.2 and the workaround we found is deleting the java process from the task manager and relaunching the workbench.

Hope this workaround works for you as well.

Thanks
Siri...
roxor
Member

Re: Workbench doesn't launch after upgrade to PPM 8.00

Hello,

thank you very much for replies and your effort.

We are not using RMIS. Only RMI.
Deleting of java process dindn't help.

We are still struggling with this issue.
//Add this to "OnDomLoad" event