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Unable to retreive existing attachments in PPM

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dasfweg
Trusted Contributor.

Unable to retreive existing attachments in PPM

Good morning community,

Happy New Year too all,

Were having a problem access field type attachments in existing Requests and Projects. When we try to access the attachment we get the following error:

 

"Could not unload file. Either the filename entered was not found or the file type is not supported by the web server.  (KNTA-10452).

 

Anybody see this before?

2 REPLIES
hyllplan
Honored Contributor.

Re: Unable to retreive existing attachments in PPM

1. Check field-security

2. Check that the doc exist in the PPM/attachment directory. E.g. files are saved in the filesystem not db.

3. Check the db-table handling attachments, doesnt remember the name of the db-tableright now though. You might find something odd.

Johan

Oscar_Pereira
Honored Contributor.

Re: Unable to retreive existing attachments in PPM

I would also check if the files are stored in the attachments folder under PPM_HOME

 

Do you have documentum integration with this server?  or  is this server a copy from an environment that was integrated with EMC Documentum?

 

Please reproduce the error, and attach the server log file,  you should have a more detail stack trace in the serverLog.txt,  telling you if this is security issues, or specific to the validation.-

 

Also check if the problematic fields for project and request are using the same validation

 

Regards

Oscar Pereira