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Unable to get "Reopen Request" after cancelling the request

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sam.greg
Senior Member

Unable to get "Reopen Request" after cancelling the request

Hi,

I accidentally clicked Cancel request for one of my request.

Can you undo cancel and reopen the request?

In workflow reopen is defined.

For few requests I am able to see reopen button but few I am unable to get this option.

Can some one help me on this.
7 REPLIES
Mahen M
Honored Contributor
Solution

Re: Unable to get "Reopen Request" after cancelling the request

Select Workflow_Name from kwfl_workflows where workflow_id in (Select workflow_id from KCRT_REQUESTS where Request_id in (Request ID where Reopen button appears, Request ID where re-open button does not appear))

I hope the workflows are different for two differnt Requests of same type.

Check the WF Name by the above Query.

Thank you.

Regards,
Mahendran M
sam.greg
Senior Member

Re: Unable to get "Reopen Request" after cancelling the request

Hi Mahendran,

Thanks for quick response.

I have sent the queries to our DBA, meanwhile I have a doubt.

When I scroll to Status section and click on "Graphical View" I get the exact workflow that I am looking for.
Mahen M
Honored Contributor

Re: Unable to get "Reopen Request" after cancelling the request

Hi,
That is just a 'Select' statement, You can run that in Admin Tools(SQL Runner) in Workbench.

Even you can create 2 workflows with same ditto steps.

Don't forget to clear cache by running "sh kRunCacheManger.sh A"

Thank you.

Regards,
Mahendran M
sam.greg
Senior Member

Re: Unable to get "Reopen Request" after cancelling the request

Hi Mahendran,

You are right, It was using different workflows. But the workflow the request is using is disabled now.

Is there a way to change the workflow for the request created?
sam.greg
Senior Member

Re: Unable to get "Reopen Request" after cancelling the request

Hi Mahendran,

I got the option.
Thanks a lot for your support, much appriciated.
sam.greg
Senior Member

Re: Unable to get "Reopen Request" after cancelling the request

Hi Mahendran,

I have one more question related to this issue.

Can we add "pop up" which prompts for confirmation while cancelling a request.
sam.greg
Senior Member

Re: Unable to get "Reopen Request" after cancelling the request

Select Workflow_Name from kwfl_workflows where workflow_id in (Select workflow_id from KCRT_REQUESTS where Request_id in (Request ID where Reopen button appears, Request ID where re-open button does not appear))
//Add this to "OnDomLoad" event