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Unable to export to PDF

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RipSandhu
Occasional Advisor

Unable to export to PDF

We have one of our client's PPM Production still on ITG 6.0 SP17.

The below error is coming while trying to export a dashboard page to PDF:
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Failed to generate PDF from URL:http%3A%2F%2Flocalhost%3A8444%2Fitg%2Fdashboard%2Fapp%2Fportal%2Fprint%2FPageViewPrint%2Ejsp Exception in converter.
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As the base_url is using "https:\\" I have tried inserting the following paramters in server.conf (these parameters I got from existing Knowledge documents in HP repository)
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a) com.kintana.core.server.dashboard.PDF_URL=http://localhost:8444

or

com.kintana.core.server.dashboard.PDF_URL=localhost

b)
com.kintana.core.server.dashboard.Non_SSL_Port=8444

c)com.kintana.core.server.PAGE_PDF_EXPORT_DISABLED=false
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Does anayone has any input regarding the error?

Thanks
1 REPLY

Re: Unable to export to PDF

We had this issue in 8.0 and 9.1.

I had been told it is because we are on HP-UX; not sure if that is the case with your client or if that is even the reason...

In 8.0, to resolve, we backed up the dashboard.war file, then ran the following
command to remove the jar file "ib6js.jar":

zip -d dashboard.war WEB-INF/lib/ib6js.jar

Prior to removing, you can also confirm it exists by using the following command:

jar -tf dashboard.war | grep -i ib6js

I am not sure if same issue exists in 6.0 SP17. We did not have the issue when using 6.0 SP9.
//Add this to "OnDomLoad" event