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Unable to download .zip file format attachments

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tilak18
Frequent Contributor.

Unable to download .zip file format attachments

Hello,

 

I am unable to download the attachment which i have uploaded with file format .zip format in Internet Browser 8.

 

When i try to download the attachment with .zip file i gett the error message " Error: Central directory not found"

 

Where as there is no issue in uploading and downloding .7zip format file. Also other file formats (.ppt, docx, xls, pdf, etc) are good only with

 

Appreciate your help to identify the issue :)

 

Best Regards

Tilak

1 REPLY
skbd
Super Contributor.

Re: Unable to download .zip file format attachments

We have had some issues in this area which seemed to be based upon the browser being used, which in turn is dependant upon which version of PPM you are using.

As noted in another posting, these are the valid browsers by PPM release:

PPM 9.14 Browsers:

Microsoft Internet Explorer 7.0 (32-bit)
Microsoft Internet Explorer 8.0 (32-bit)
Microsoft Internet Explorer 9.0 (32-bit)
Mozilla Firefox 3.5
Mozilla Firefox 3.6

 

PPM 9.22 Browsers:
Microsoft Internet Explorer 7.0 (32-bit)
Microsoft Internet Explorer 8.0 (32-bit)
Microsoft Internet Explorer 9.0 (both 32-bit and 64-bit)
Microsoft Internet Explorer 10 (compatible mode) on Windows 7 and 8
Mozilla Firefox 11 or later (actually later means the latest available a little before the PPM version was released)
In the v9.22.0005 Release Notes, updated the Mozilla Firefox versions supported from "Mozilla Firefox 11 or later" to "Mozilla Firefox 11 to Mozilla Firefox 31.2 Extended Support Release (ESR)".

 

PPM 9.30 Browsers:

Microsoft Internet Explorer 9.0 (both 32-bit and 64-bit)
Microsoft Internet Explorer 10 on Windows 7 and 8
Microsoft Internet Explorer 11 on Windows 7 and 8.1
Mozilla Firefox 11 or later (see for PPM 9.31)
Google Chrome 36 or later

 

PPM 9.31 Browsers:

Microsoft Internet Explorer 9.0 (both 32-bit and 64-bit)
Microsoft Internet Explorer 10 on Windows 7 and 8
Microsoft Internet Explorer 11 on Windows 7 and 8.1
Mozilla Firefox 11 to 31.2 Extended Support Release (ESR)
Google Chrome 36 or later