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Unable to Locate files attached to an attachment field in PPM File System

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Abhi151187
Occasional Advisor

Unable to Locate files attached to an attachment field in PPM File System


I have a Demand request which has an attachment field where I can attach files. I are unable to find the document under attachments directory in server/file system after attaching any file and submitting the request.

I can fetch the document ID from knta_documents table which means file is getting stored somewhere.

Can someone please let me know where and how can I find the file stored in server/file system.

Also, I have added 'ENABLE_DOCUMENT_CLEANUP_SERVICE' parameter under server.conf that periodically checks for documents that are no longer attached to a PPM Center entity, and removes those it finds from the PPM Center file system.

5 REPLIES
Loc_Nguyen_PPM
Occasional Visitor

Re: Unable to Locate files attached to an attachment field in PPM File System

Hi Abhi,

 

Could you please check the parametter in server.conf file as bellow:

 

com.kintana.core.server.ATTACHMENT_DIRNAME

 

It should be the places where attached documents are to be stored. 

 

Example:

 

com.kintana.core.server.ATTACHMENT_DIRNAME=C:/PPM/attachments

 

Regards,

 

 

“HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.”
AlexSavencu
Honored Contributor

Re: Unable to Locate files attached to an attachment field in PPM File System

Hi,

 

additionally, the documents are located in a folder such as: <ATTACHMENT_DIRNAME>/<xx>. XX represents the last 2 digits of the request which contains the document.

 

cheers

alex


--remember to kudos people who helped solve your problem
Kushalch
Super Collector

Re: Unable to Locate files attached to an attachment field in PPM File System

Yes, it is the same as c:\ppm\attachments.

 

 

The parameter is there with the attachments directory as its value!

Loc_Nguyen_PPM
Occasional Visitor

Re: Unable to Locate files attached to an attachment field in PPM File System

Hi,

 

Could you please give us a screenshot for the attachment folder path? 

Make sure you are point to correct path.

If possible please attached your server.conf here we can check it for you.

 

Regards,

“HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.”
Kushalch
Super Collector

Re: Unable to Locate files attached to an attachment field in PPM File System

Hi,

 

Thanks for the reply! Please find attached the required information(Attachment dir screenshot and server.conf file) for your reference.

 

Regards,

Abhishek

//Add this to "OnDomLoad" event