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URGENT:HP SM: Not able to escalate interaction to change

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shilpa gowda
Respected Contributor.

URGENT:HP SM: Not able to escalate interaction to change

Hi Experts,

I am not able to escalate a interaction ticket to Change, when i try i am gettin the error as below..

I tried to find which validation it is showing, by looking at fc: incidents, wizard.escalation.rfc, cm3r


"Process panel calc.validations in RAD format.cval encountered error in line 8 (format.cval,calc.validations)
Cannot evaluate expression (format.cval,calc.validations)
Cannot evaluate expression (format.cval,calc.validations)
Cannot evaluate expression (format.cval,calc.validations)
Cannot evaluate expression (format.cval,calc.validations)
Bad arg(1) oper ; (format.cval,calc.validations)
Cannot evaluate expression (format.cval,calc.validations)
Bad arg(1) oper ; (format.cval,calc.validations)
Cannot evaluate expression (format.cval,calc.validations)
Bad arg(2) oper = (format.cval,calc.validations)
Cannot evaluate expression (format.cval,calc.validations)
Cannot evaluate expression (format.cval,calc.validations)
Bad arg(1) oper not (format.cval,calc.validations)
Cannot evaluate expression (format.cval,calc.validations)
Bad arg(1) oper null (format.cval,calc.validations)
Cannot evaluate expression (format.cval,calc.validations)
User shilpa does not have authorization to perform the action: nextphase
Validation expression no: 14 CANNOT be evaluated."


Appriciate any comments to find the solution

Regards,
Shilpa
1 REPLY
shilpa gowda
Respected Contributor.

Re: URGENT:HP SM: Not able to escalate interaction to change

solved