Project and Portfolio Management Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Token for sending notification

Highlighted
shijubch
Regular Collector

Token for sending notification

Hi ,

 

We are using [REQ.ASSIGNED_TO_EMAIL] for sending notification to the users.The value corresponds to Assigned to - field

There are few occasion wherein the notification do not get fired to the users.

Are there any tables that we can fire to view the token value / or any other step to resolve this.

 

 

2 REPLIES
Erik Cole
Honored Contributor

Re: Token for sending notification

Hi,

 

The Notification History Report should show you the e-mail addresses used...

Niraj Prabhu
Frequent Visitor

Re: Token for sending notification

Hi,

 

See if the user is question has correct email address within PPM. Wrong email address could cause email to not reach the intended person. If above is not the case, then use the same token in the email body and send that email to yourself thru the same workflow. You can verify the value that the token resolves to.

 

In either cases you will have the notification history table to look at to see if any entries were made. If not then your notification is not getting triggered at all.

 

-Niraj

Niraj P.
//Add this to "OnDomLoad" event