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Timeout message

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cat_gon
Respected Contributor.

Timeout message

Dear All,

 

We have a few situation where we hit the timeout error --> please see attached

but the request is process anyway.

 

We also check the timeout settings of the workflow and it is within the execution time based on the execution log.

 

Has anyone here know what is the criteria for this timeout to appear?

 

Thanks.

 

Catherine

3 REPLIES
Oscar_Pereira
Honored Contributor.

Re: Timeout message

Hello Catherine,

 

Could you please confirm if this happens only for a particular execution? or any execution for this request type?

 

When you say execution, are you refering to PPM commands or regular workflow steps transitions?

 

Thanks

Oscar Pereira

Jim Esler
Acclaimed Contributor.

Re: Timeout message

When the user clicks an action button, the workflow is transitioning to one or more execution steps. The default behavior is for a clocking page to be displayed while the execution is performed. There is a timer that brings up this page when it expires. I do not know if the timer value is configurable. When the timer expires, the following is displayed:

 

The maximum wait time for this request execution has been exceeded. The request execution in progress will continue to run until it reaches completion or times out. At this time, you may navigate away and try accessing the request at a later time, or reload the request while it is still in progress.

 

As the message states, only the wait page has ended and the execution step continues to execute. You can use the link labeled reload to reload the current request display page or you can open any other dashboard page. This just keeps you from having to wait for the execution to complete before doing something else.

 

There is an option on the execution step setup to specify if the wait page or the request page should be displayed when the execution step starts. It is labeled Page Response and has two options:

  • Finish Execution before displaying the request page to the user
  • Display the request page immediately while execution is still running

We have always used the first option and see the behavior you are seeing. I have no experience with the second but have always been concerned that it would be confusing to the users.

Mohit_Agrawal
Outstanding Contributor.

Re: Timeout message

Hi Catherine,

 

This is not controlled by the timeout thing in the workflow...

we also faced the same issue few days back. Please compile again all the packages in your databse schema and PARTICULARLY this package KDLV_CONC_REQUESTS.

 

Try to run the report or proceed the requests after successfully compiling the package KDLV_CONC_REQUESTS.

 It will work..

 

Thanks!!

Mohit Agrawal

Please mark accepted if this resolves your query.