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Time Management Not Working for Projects, Requests

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Jaylen Smith
Regular Collector

Time Management Not Working for Projects, Requests

We're testing Time Management. We can apply time to miscellaneous items only. We cannot apply time to projects, requests, packages, etc. We're running 7.5 SP1.

We checked all the settings and they appear correct. has anyone else experienced this problem?
6 REPLIES
Darshan Bavisi
Occasional Visitor

Re: Time Management Not Working for Projects, Requests

Hi Jaylen,

You may have already these, but just making some initial checks,

1. Is it happening for all users or only specific users?

2. Is the time sheet policy set correctly and assigned to the required users?

3. Are users seeing no requests at all in the time sheets?

4. Do users have the required access grants?

Jaylen Smith
Regular Collector

Re: Time Management Not Working for Projects, Requests

Thanks Darshan. It turns out I didnt' configure the resource page on the workbench for the request types. But now we cannot tsave the requst types that have been configured for time management. I keep getting the following error while trying to save the request type:

Line: 2456
Char: 7
Error: 'tableObject" is undefined
Code:0
URL: http://. . .

Do you have any ideas what is causing the error?
Semenov Alexand
Esteemed Contributor

Re: Time Management Not Working for Projects, Requests

Hi.
In security group set flag "..will be used in""Use in Time Sheets"
Good Luck
Jaylen Smith
Regular Collector

Re: Time Management Not Working for Projects, Requests

Thanks Darshan. Please see below:

1. Is it happening for all users or only specific users?

This is happening for all users.

2. Is the time sheet policy set correctly and assigned to the required users?

Yes.

3. Are users seeing no requests at all in the time sheets?

We can add the requests to the timesheets and assignj time. We can't save or update the requests though.

4. Do users have the required access grants?

Yes. This is in our test environment and we enabled all access grants.
Darshan Bavisi
Occasional Visitor

Re: Time Management Not Working for Projects, Requests

Hi Jaylen,

"
3. Are users seeing no requests at all in the time sheets?

We can add the requests to the timesheets and assignj time. We can't save or update the requests though.
"

Just to understand/clarify from the last post as above - Is it that it's not allowing to save/update the 'timesheets' or is it the 'requests' itself on the request page? Has anything changed in the system from the original issue of "We cannot apply time to projects, requests, packages, etc." as in the very first post or is it still the same error?

Are any errors thrown in the serverLog.txt file for the same?
Jaylen Smith
Regular Collector

Re: Time Management Not Working for Projects, Requests

This is a new error. The timesheets are working. But we are now having problems with the request types that were configured with Time Management.

Under the resources tab on our request type we clicked the Use Time Management to track actuals box, as well as the Track Resources Box.

It appears the Tracking Resources to Assigned requests isn't working as advertised in the Demand Config Guide.

We can assign time to the request types without a problem.

But when we try to update and save the request types we experience the error.
//Add this to "OnDomLoad" event