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Task Indent Not Working for One User

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ljokirk
Super Contributor.

Task Indent Not Working for One User

We have one PM user that is not able to indent tasks in her work plans. She was able to indent previously, but now can't indent.

We had someone else log into PPM on her laptop and they were able to indent tasks in her work plan. We also had her log into PPM on someone else's laptop, but she still was unable to indent.

There hasn't been any security changes and there are no other known OS updates pushed to her laptop. Any ideas?
4 REPLIES
Sascha Mohr
Acclaimed Contributor.

Re: Task Indent Not Working for One User

What kind of access does she have for that workplan? IS she project manager for that project?
ljokirk
Super Contributor.

Re: Task Indent Not Working for One User

She is the Project Manager for the project. She created the work plan.
Sascha Mohr
Acclaimed Contributor.

Re: Task Indent Not Working for One User

If another user can do that on the same machine, it won't be an issue with the browser or the system itself (clearing the cache is always a good idea though). If a user is manager of that project, she should have all the necessary access rights.
To indent a task under another, the task that is going to be a summary task must not have actual values (an error message will say that too). If that is the case remove the actual values (set task's state back to ready).
Is time logged against these tasks? This all does not explain why another user with the same access rights is able to indent the task, of course.
ljokirk
Super Contributor.

Re: Task Indent Not Working for One User

This situation occurs even when adding two tasks and trying to indent the second one. The other resource is able to do the same thing without a problem (they logged into PPM with their own id on her machine and can update her workplan).