We're using 9.12 with IE8. We're getting a lot of TMPM Sync errors, and also are seeing cases where it _looks_ like when users are logging time to project tasks the % complete and/or ERE fields are not getting auto-calculated like they should. I am unable to replicate this in testing, but users _swear_ they are not changing the numbers yet they are not what they would be by default if they were only logging the time.
I don't know what the TM synch error that you are referring to is stating. Is it something like the following:
Cost Rollyp Service:com.mercury.itg.pm.const.util.ProjectCostUtil:2021/04/20-10:01:07.942CEST: No TM effort contour found for TM work unit: 69114?
This HAS been known to happen in 8.0 and 9.1 BUT you can bascially ignore it.
I found one defect in QCCR1L39846, which seems to indicate that this happens unnecessarily due to cancelled Timesheets while in 9.12 this message is obsolete because this work is now done asychronously by the TM PM synch service.
Hope it helps.
In respecct to recalculation of percent complete and the ERE fields - do you see if everything is rolling up correctly after the services have been run? Or are the values wrong even after that? In that case, I would like to know more infos about the task as well as the values taht are used and the project settings of course, plus if this is happening to singular users or to groups or all of them.
Could you please make reference of one of the TM PM Sync errors that you are seeing? This may help us to compare with any known issue
The foundation is that ERE is only an estimate value, it's mostly derived from other actuals and not a major factor in calculating the other variables.
When user manually inputs the %Complete or ERE, this is the formula they need to follow: %Complete = Actual Effort/(Actual Effort + ERE)
This is how the system calculates:
Estimated Remaining Effort(ERE)
The formulas are:
1. ERE = Scheduled Effort(SE) - Actual Effort(AE) 2. ERE = (Last ERE + Last AE) - AE ============================================== So if Actual Effort is zero, ERE is not recalculated, it just get back to 0
ERROR :ppmLightServiceListenerContainer-1:com.mercury.itg.core.jms.service:2011/11/30-11:38:16.627 EST: ID:6816-13226710949401: Error encountered in PPM service - TM-PM Sync Service com.mercury.itg.core.jms.service.impl.MDServiceExecutionException: java.lang.IllegalArgumentException: actualEffort / (actualEffort + estimatedRemainingEffort) * 100 must be equal to percentComplete (+- .5).
If we look at tm_work_units, we can see several with values that fail this math equation. Since PPM is supposed to be calculating these when time is entered or one of the values is modified, we don't know how we are constantly getting the invalid values.