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System locks out the application uploading Work Plan with HP PPM Center

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yeimylorena
Valued Contributor.

System locks out the application uploading Work Plan with HP PPM Center

Hello Guys,

 

Could you please help with the following issue? When I try to update a work plan on PPM the system locks out the application but no error message is shown, please have a look on this screenshot bellow.

 

 

 

The logs files are attached to thispost

 

Let me know if you guys need more information

 

Thanks,

 

Yeimy L. Escobar
2 REPLIES
Etienne_Canaud
Outstanding Contributor.

Re: System locks out the application uploading Work Plan with HP PPM Center

Hi Yeimy,

 

I didn't exactly understood the issue but I suppose that the synchronization is frozen, is it?

 

Note that it is the standard procedure for the work plan to be locked in PPM whenever you are synching the work plan from MSP. Lock will be released when the synch completes or fails. Eventually, lock will reach timeout and you can try to synch again.

 

No error appears in the logs (except an irrelevant failed login attempt); you may have to use some http traffic monitor such as fiddler (http://www.fiddler2.com/fiddler2/version.asp) to capture the details of what exactly is returned by PPM Server.

 

Thanks,

Etienne.

yeimylorena
Valued Contributor.

Re: System locks out the application uploading Work Plan with HP PPM Center

Hi Etienne!!

 

You're right when says that the synchronization is frozen, but the issue is that it never finish. I used the http traffic monitor to capture the details but past 2 hours PPM Server never return anything.

 

Thanks,

 

 

 

 

Yeimy L. Escobar