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Status Graphical view error

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Jorge Avendano
Trusted Contributor.

Status Graphical view error

Hi,
when I review a Request that use a specific created workflow and I want to see "Graphical View" in the Status part, the tool show me a message "Generating graphical view, image will appear below when complete.", but never show me the workflow image and just happens with this workflow or this Request Type... I don't know... Can you help me to know what happen???.
I am working with HP PPM v7.5
Thank you so much.
2 REPLIES
Sascha Mohr
Acclaimed Contributor.
Solution

Re: Status Graphical view error

Hi.
Is it a very large workflow with a lot of steps? Then maybe it is the same as here:
http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1376326
Jorge Avendano
Trusted Contributor.

Re: Status Graphical view error

Thank you so much... the trouble was a icon with a format JPG. Perhaps the tools just accept icons with GIF format.
I hope this known problem will be useful to others.