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Service Desk 5.x

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Jason Conner
Trusted Contributor.

Service Desk 5.x

Could someone give me an example of a XML Import file? I have Service Desk 5.1 running in our enviornment.

I keep getting a Parse Error when I go to Data, Data Exchange, Data Exchange Task. I am trying to import data from an XML file manually from Service Desk 5.1 but it keeps giving a Parse Error, Null as the error. If I can see an example of what the file looks like with ONE CI to import, I can fix the Connect-IT script. Any help would be great!