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SM - PPM Integration

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cat_gon
Super Collector

SM - PPM Integration

Hi All,

 

We are planning to integarte SM to PPM.

 

The flow will be create a SM request --> Auto-create the request in PPM --> when the PPM request is closed, mark the SM ticket are resolved.

 

How can we implement the part on marking the SM ticket as resolved? Is there a out of the box command that we can use?

 

Thanks.

 

Catherine

1 REPLY
Washim
Acclaimed Contributor

Re: SM - PPM Integration

 

Hello

 

You can send a Close_ticket wsdl xml to HPSM when the corresponding PPM ticket is closed.

 

Thanks.

WA

Thanks,
WA
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