cancel
Showing results for 
Search instead for 
Did you mean: 

SLA

Highlighted
Lizabeth
Regular Collector

SLA

We would like to add the concepts of SLA's to our Request Types, and I wanted to know some best practices of how it is being implemented.

I read through the PPM Demand Guide and it mentions that they can be added to only the IT-Demand Request Types, I hope we can add the 'field groups' to any type.

Thanks for your help
1 REPLY
Semenov Alexand
Esteemed Contributor

Re: SLA

Hi
You can add fiel group "Demand Management SLA Fields" to all request in request hesder type. Next you need add this request type to Demand Set in administration section of menu.
Good luck
//Add this to "OnDomLoad" event