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SLA

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Lizabeth
Super Contributor.

SLA

We would like to add the concepts of SLA's to our Request Types, and I wanted to know some best practices of how it is being implemented.

I read through the PPM Demand Guide and it mentions that they can be added to only the IT-Demand Request Types, I hope we can add the 'field groups' to any type.

Thanks for your help
1 REPLY
Semenov Alexand
Acclaimed Contributor.

Re: SLA

Hi
You can add fiel group "Demand Management SLA Fields" to all request in request hesder type. Next you need add this request type to Demand Set in administration section of menu.
Good luck