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Resource Request email notification link is bad

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Cindy Ramberg
Respected Contributor.

Resource Request email notification link is bad

Hi,

We are experiencing a problem with a bad link in the email notifcation of Resource Request notifications.

I have tested the value of the "com.kintana.core.server.BASE_URL" server.conf parameter and also the "com.kintana.core.server.dashboard.baseURL" parameter.

I have checked the HP documentation but cannot find any info on where PPM is getting the link.

Thanks for any help!
cindy
11 REPLIES
JatinRana
Valued Contributor.

Re: Resource Request email notification link is bad

Can you share how you set notifications for Resource Management module of PPM, we are on PPM 7.5 SP3
1. Our requirement is to sent notification to Resource Pool Manager when Staffing profile manager submit a Staffing demand.

2. When a resource is assigned against resource unmet demand a notification be sent to Staffing profile manager/creator.

Any help would be highly appreciated.

Many Thanks - Jatin.
Cesar Roque
Respected Contributor.

Re: Resource Request email notification link is bad

Have you tried with this parameter
Kintana.core.server.PRIMARY_BASE_URL ?
Cindy Ramberg
Respected Contributor.

Re: Resource Request email notification link is bad

Hello,

It was determined that this was an HP Defect. HP gave us a hot fix.

Thanks for the suggestion!
cindy
sirib9
Respected Contributor.

Re: Resource Request email notification link is bad

Hi Cindy,

We are trying to configure email notifications for Resource pool and staffing profiles and they are not working.

Can you please share the information how to configure notifications?

Any help with this regards is greatly appreciated.

Siri...
Cindy Ramberg
Respected Contributor.

Re: Resource Request email notification link is bad

Hi,

I wasn't heavily involved in the Resource Manangement notifcation setup. But, I did find our instructions for enabling the notification service. So, try this:

1. Go to Open > Administration > Schedule Services
2. Highlight â RM Notification Serviceâ Service Name:
a. Change Status to Enabled
b. Schedule Type should remain as Simple
c. Change Schedule to run Every 1 minutes
3. Select Save

Hope this helps!
cindy
sirib9
Respected Contributor.

Re: Resource Request email notification link is bad


Hi Cindy,

Thanks for your help.

When the resource manager accepts/forward/decline requests notifications are sent to staffing profile manager. Itâ s working fine.

But when Staffing profile manager send a request for a position to a resource pool, resource pool manager is not getting email notifications. (Notifications are configured in resource pool)

Any suggestions?

Thanks
Siri...
Cindy Ramberg
Respected Contributor.

Re: Resource Request email notification link is bad

Hi Siri!

Could you check the 'Configure Notifications' within the Resource Pool to see if the 'Notify resource pool manager....' setting is selected?

I am attaching a document with screen shots. If you can't open it, I can attach in an older version of Word.

cindy
sirib9
Respected Contributor.

Re: Resource Request email notification link is bad

Hi Cindy,

Yes I selected 'Notify resource pool manager'
I am not able to open the attachment. Can you please attach the document again.

Appreciate all your help
Siri..
Cindy Ramberg
Respected Contributor.

Re: Resource Request email notification link is bad

Hi,

I am re-attaching as Word 2003 version.
Hmmmm, not quite sure what to check next.

cindy
sirib9
Respected Contributor.

Re: Resource Request email notification link is bad

Hi Cindy,

It's working now. Thanks for your help

Thanks
Siri..
Cindy Ramberg
Respected Contributor.

Re: Resource Request email notification link is bad

Oh, good! Glad to hear it!
cindy