Requests taking different workflow step intermittently
I am having the following Issue.
In HP-PPM we created a new form by adding two fields to the existing form. Now when the Users are raising the request using that form, intermittently it is going to one step in the workflow which otherwise it should skip.
Some requests are going for the Approval of System Admin at one step which should not happen. This issue is occuring with 3 out of 10 requests.