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Request has been updated by another user

Derek Giedd
Frequent Visitor

Request has been updated by another user

We have one request that we cannot save. Whenever we click on Save we receive the following message:

"This request has been updated by another user. Please refresh the Request and then continue with your changes. (KCRT-40134)"

I have tried restarting PPM on the server and restarting the database. Neither fixed the problem. We are running PPM 7.5 SP3. All of the actual work on the request is complete. All I need to do is attach one document and close it, but I have been unable to do so. Is there anything I can do to clear this and save my changes?
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5 REPLIES
Edtroleis
Regular Collector

Re: Request has been updated by another user

Can you have action on step? If yes, can you send to request to another step and back on to this step?
Derek Giedd
Frequent Visitor

Re: Request has been updated by another user

No. It will not let me process any action steps.
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Edtroleis
Regular Collector

Re: Request has been updated by another user

Do you already trying execute kRunCacheManager.sh to clear the cache o PPMC?
Derek Giedd
Frequent Visitor

Re: Request has been updated by another user

I was not aware of this but I ran it with no change.
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Silvia15
Acclaimed Contributor

Re: Request has been updated by another user

Hi,

We are having the same error, we are working with PPM 9.14. How did you solve the error KCRT-40134 ???

 

Regards,

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