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Request Type

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Deviga
Valued Contributor.

Request Type

Hi,
A Req Type 'Work Item' having a field (eg:'name'). I could not find the field in 'Status dependencies' Tab.
Is there any condition to view a field in the 'Status dependencies' Tab which is already present in the 'Field' Tab?

Please help on this.


4 REPLIES
Milind Kapdoska
Regular Contributor.

Re: Request Type

The field should be enabled and display property should be true. If both this criteria are met then try saving the request type and then go to the status dependency tab.
Deviga
Valued Contributor.

Re: Request Type

Hi,

The Field is enable and its displaying in the frontend, but its not present in the section 'Status Dependencies'.

pls verify the attachment.

Thanks
Erik Cole_1
Outstanding Contributor.
Solution

Re: Request Type

Hi,

There is a support doc on this:

http://support.openview.hp.com/selfsolve/document/KM193346?searchIdentifier=c360032%3a122592d52af%3a50e6&resultType=document&documentURL=KM193346&resultsURL=%2fselfsolve%2fdocuments&allowReturn=false

Here is what it says:

Unlink the Request Header Type rom the Request Type and then re-link it again.

Use the following steps to restore the fields into the Status Dependencies tab:


1. Unlink the Request Header Type from the Request Type and enter another Request Header Type in its place.
2. Save the Request Type.
3. Now Link the Request Header Type again back to the Request Type and save it.

Note:

These actions will cause the existing Status Dependencies for the Header Type fields to be removed. You will have to re-define them.
Deviga
Valued Contributor.

Re: Request Type

Thank you Erik, Now I am able to view the field in Status dependencies Tab.