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Reports or portlets calculating open to close time.

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PPMNewbie
Occasional Advisor

Reports or portlets calculating open to close time.

Hi Board,

 

Is there OOTB report or portlet that can be used to calculate the amount of time it take to complete a request or a range of requests from submission to completion?  That would be fantastic, but I can't seem to find any.

 

Thanks in advance,

Newbie

2 REPLIES
Utkarsh_Mishra
Honored Contributor

Re: Reports or portlets calculating open to close time.

There is no out of the box portlet for it.. but you can do calculate this by computing the time between Request Creation date and the workflow last step transtion (status=complete/cancelled).

Cheers..
Utkarsh Mishra

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Eretorc
Acclaimed Contributor

Re: Reports or portlets calculating open to close time.

hello, I've worked in a similar case. We've using the Time module to calculated the request execution time by the hours that users asigned to request. kind regards
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