You can select a re-open step (select the workflow step from where you want to re-open the workflow and go-through the workflow again). Once you do that refresh the cancelled request screen, and it should show the Re-Open button at the end of the screen in the Status section. User or admin can then click on that button, which will re-open the project request.
Once the request is opened, then you can remove the re-open step from the workflow from workbench again, so this does not remain as a permanent feature on that project request type. If you want to keep this as a feature for the users you can leave the re-open step in workflow as it is so users will be able to re-open any cancelled or closed requests whenever they want. But its usually good not to have this, since users may re-open any closed requests also whenever they want which can mess the system based on how your workflows and processes are in the system.
Hi, I have added the option to re-open when a request is closed. The button does show and I select it. (I have set the security on the step iwth a group I am in). It appears to be in a loop, which just sends me back to closed step. When I look at the graphic view, the re-open step is active but no fields are available. I have set the fields to be editable on the status dependencies tab when the status is Closed. What step have I missed? Thanks, Carolyn
Can security be applied to the re-open button? I put a security group on the close step and the re-open step of one group. Then went in as a user from a group not defined on either step and I was still able to select the re-open button. Is there a access grant assoicated with this button to limit who can re-open a project/request?