What is the best process for renaming a request type in production? I know that if you migrate a request to production, it sees it as a new request. Is it best to rename the request in production first, then migrate the renamed request into production?
I forgot to mention. I want to rename to it's original name. For example, the original name is 'ABC - Request'. The request got updated and moved into production with the name 'ABC - Request (New)'. I want to name it back to 'ABC - Request'.
There are still outstanding request of with both names.
Try to rename the one in Production with a version number (i.e ABC - Request v1.1), then migrate the latest version to Production with its original name.
You might also want to check for any porlet or query or customizations that reference to the request type name "ABC - Request" because you now have to take into account for all request types like "ABC - Request%".