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Remedy/PPM Intergration

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geeham
New Member.

Remedy/PPM Intergration

Has anyone completed a Remedy/PPM Intergration? wanted to find out if you encountered any problems, specially if you are on Remedy 6.0 which HP does not support.
Thank you
2 REPLIES
Karen Dicks
Frequent Contributor.

Re: Remedy/PPM Intergration

Melillo Consulting has written an integration based on Web services. It brings RFCs into PPM Demand Mgt w pre-populated forms, routes appropriately thereafter, and is capable of closing the original ticket when the RFC is satisfied.

Let me know if you'd like more information.

Karen Dicks
karend@mjm.com
geeham
New Member.

Re: Remedy/PPM Intergration

Hi Karen,
This is George Hamilton.
Can you send me that info to:
George.Hamilton@hhsc.state.tx.us. Also were you able to do the same with emails? In other words create an email with predefined fields and have it spawn/create a PPM Request?