Melillo Consulting has written an integration based on Web services. It brings RFCs into PPM Demand Mgt w pre-populated forms, routes appropriately thereafter, and is capable of closing the original ticket when the RFC is satisfied.
Hi Karen, This is George Hamilton. Can you send me that info to: George.Hamilton@hhsc.state.tx.us. Also were you able to do the same with emails? In other words create an email with predefined fields and have it spawn/create a PPM Request?