References Section issues with respect to the access grants
I want to know if the references section of the request is accessed based on the access grants and the access level the user has.
In my scenario, the User A is able to see the references section in a particular request where as the user B is not, though they have the same access level and belongs to the same security groups. The only difference is that the user A is a 'Contact Name'(system provided field) in that request. By any chance ITG provide access to the users who are in the 'Contact Name' field to edit the request? (please note: The 'Contact name' field token is not given in the user access tab of the request type as well)