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References Section issues with respect to the access grants

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Mohan Raju C
Regular Contributor.

References Section issues with respect to the access grants

Hi,

I want to know if the references section of the request is accessed based on the access grants and the access level the user has.

In my scenario, the User A is able to see the references section in a particular request where as the user B is not, though they have the same access level and belongs to the same security groups. The only difference is that the user A is a 'Contact Name'(system provided field) in that request. By any chance ITG provide access to the users who are in the 'Contact Name' field to edit the request? (please note: The 'Contact name' field token is not given in the user access tab of the request type as well)
2 REPLIES
Mahen M
Acclaimed Contributor.

Re: References Section issues with respect to the access grants

Can you paste the names of Access Grant that the security group has?

Regards,
Mahendran M
Mohan Raju C
Regular Contributor.

Re: References Section issues with respect to the access grants

Hi,

Thanks for your reply!

Below are the access grants both the users have

Demand Management:
Edit Requests
View All Contacts in request
View Contacts
View Requests

Change Management:
Edit Packages
View Packages
View Releases

System: Submit reports