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Reference new Request created from workflow to parent automatically

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Raj Ghimire
Outstanding Contributor.

Reference new Request created from workflow to parent automatically

Hi,
I remember doing something like this a couple of years ago but have completely gone blank on how it was done.
I have a manual execution step "Create Request" in one workflow which allows users to create any new Request type. Attached screenshot may be more clearer than my words.
We need that the newly created request get automatically attached to the existing one referenced as its Child. Users seem to forget to attach them manually, hence creating some auditing confusions.

Can someone please give me some ideas one how to go about doing that efficiently.
Thanks in advance.
-Raj
3 REPLIES
Sascha Mohr_1
Outstanding Contributor.
Solution

Re: Reference new Request created from workflow to parent automatically

You can create your own execution step with this command:
ksc_copy_request REQUEST_TYPE_ID="33333" COPY_FIELDS="Y" COPY_NOTES="N" CREATE_REFERENCE="Y" REFERENCE_RELATIONSHIP="Related to this Request" SUBMIT="Y"
Raj Ghimire
Outstanding Contributor.

Re: Reference new Request created from workflow to parent automatically

Thanks Sascha !!
that was it .. just has totally forgotten the "CREATE_REFERENCE="Y" " part ..... :-)

THANKS Again !!!
-Raj
Raj Ghimire
Outstanding Contributor.

Re: Reference new Request created from workflow to parent automatically

Oh Sorry ..it seems ..I had in fact totally forgotten about ksc_copy_request special command ....Thanks Again for the reminder Sascha...