I need send a notification to the project manager from an issue request workflow. When I use the token [REQ.P.KNTA_PROJECT_MANAGER] doesn't work maybe because the request type doesn't know this token. So I tryed using [REQ="[PRJ="[REQ.P.KNTA_MASTER_PROJ_REF]".PROJECT_REQUEST_ID]".P.KNTA_PROJECT_MANAGER], but the workbench doesn't let me save and show me the error "KNTA-10023".
Anyone has some idea about how can send a notification to the project manager from an issue request workflow????
I have done this in my project: As far as I know, you couldn't call project manager by just use token. You have to create a rule in the issue request type that get project manager data from "Project:" field in the same request type.
You have to create two rule to achieve to get this data from "Project:" field which contain same SQL. First one will triger when "On Creation", second on will triger when "Project:" field "On Change"d.
I hope it is helpful for you.
IT Governance Professional & PPM Solution Architect
Thank you celil, Your idea was useful, however I detected that the problem was in the limit of the characters enable in the recipient token, because the limit is 80 characters. Then I found a token that works so good.