We are using HP PPMC v7.1 and heavily utilizing the Project Management module of the tool. Our project management users heavily use the HP PPM Plug-In to upload their microsoft project plans into PPM.
We noticed that the tool stopped calculating the project health exceptions - which by default are calculated every 60 minutes. We have created a ticket with HP support in regards to this issue as the tool is not correctly reflecting the health of a project in production - as of now they are not sure of the cause or the resolution to fix this.
Has anyone else using the tool for this purpose had this issue where the tool stopped calculating the Project Health/Exceptions? If so, what did you do to fix the issue.
If you've opened a ticket you probably already looked at these, but...
(1) Is the workplan's status set to Active? (2) Have you checked the service controller report to see if the Project Health Service is running? (3) Anything in the error log around the time of the service's Last Run Time?
We've seen the Cost Rollup service choke before in 7.1 and 7.5
Hi Erik, Good to hear from you! Yes, we've looked at the status of the projects and that is not the issue as this is impacting all projects that are in the system. The Service Controller Report for the Project Health Service says it is running but it is not updating the schedule health for the projects.
However, I did notice this at the bottom of the report ** last error if exists: Wed Oct 01 08:13:04 GMT-05:00 2008: java.lang.InterruptedException: sleep interrupted